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Refund Policy
Last updated: October 2026
Voxent maintains a clear and predictable billing process for all Rodd accounts.
- Recharge Payments: Because a recharged balance becomes immediately available for use, Voxent does not offer refunds on completed balance recharges, except where required by applicable law.
- Automatic Usage Refunds: If a message fails to generate a response after the corresponding balance has been reserved, the reserved amount is automatically and fully returned to the account balance. No charge is applied for messages the AI did not actually process.
- Unused Balance: Any remaining account balance stays available indefinitely and does not expire. Voxent does not provide cash refunds for unused balance, but the balance remains usable for future messages at any time.
